Contact
Contact K Element Lab
We're here to help with product questions, order issues, skincare guidance, or anything else. We aim to respond to all inquiries within 1–2 business days.
Customer Service Hours
Monday – Friday, 9:00 AM – 5:00 PM ET
We are closed on statutory public holidays.
Order Inquiries
For questions about an existing order, please include your order number in your message. This allows us to locate your order quickly and respond with accurate information.
Product Questions
Not sure which formula is right for your skin? Tell us your skin type, any sensitivities, and what you're looking for in terms of appearance results, and we'll point you to the right product in our catalogue.
Returns and Exchanges
Please review our Return Policy before reaching out. Include your order number and the reason for your return in your email and we'll get you set up with an RMA number.